Microsoft Teams: Capture Your Calls

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Time by Ping tracks the time you spend in Teams calls so you don’t have to.

The world has changed and so has the way we work – video calls have replaced many face-to-face meetings and become a fundamental part of everyday work. To make it easier to capture the time in calls, Time by Ping (TBP) can now capture Microsoft Teams calls alongside all the contextual information it can gather and predict – so you have a more complete picture of how you’ve spent your day.


What information on Microsoft Teams does Time by Ping capture?

For any call made via Microsoft Teams, TBP captures the:

  • The first 15 attendee names (followed by the number of additional attendees)
  • Start time
  • Stop time
  • Duration


Which Microsoft Teams calls does Time by Ping capture?

TBP captures all calls made via Microsoft Teams, including:

  • Peer-to-peer – a direct call between two people
  • Group – a call involving more than two people
  • Channel – a call in a specific channel, like a team or project channel
  • Calendered – a call from a calendar invite
  • External – a call including people dialling in from a different Teams account or without a Teams account


What attendee information does Time by Ping capture?

There are three types of attendee who can join an internal or external Microsoft Teams call:

Internal attendee 

This is someone with a Microsoft Teams account who works at your firm. TBP captures an internal attendee’s name and displays it in the Activity bar in your Timeline. Like so:

  • Conference with Jennifer Wright

External attendee 

This is someone with a Microsoft Teams account who is joining from a different account to your firm’s. TBP will show the number of external attendees that joined the call. Like so:

  • Conference with External attendee
  • Conference with 3 External attendees


This is someone who joins as a guest rather than signing in via Microsoft Teams. TBP will show the number of guests that joined the call. Like so:

  • Conference with Guest 
  • Conference with 3 Guests 

If a Microsoft Teams call involves all three types of attendee, TBP lists them by hierarchy always in the same order: internal, external, guest. Like so:

  • Conference with Jennifer Wright, 2 External attendees & 2 Guests

If you have a Microsoft Teams call invite in your Microsoft Outlook calendar, we also capture the names of any attendees listed on that invite and use it to populate an Activity in your Timeline. This creates two simultaneous Activities in your Timeline – one with information captured from Microsoft Teams and one with information captured from Microsoft Outlook so you can choose which Activity you want to bill for. 


What happens if there are more than 15 people on a call?

TBP keeps track of everyone attending your Microsoft Teams call and includes the names or phone numbers of the first 15 attendees. After that we simply list the number of other attendees. 


When do calls show as Activities in my Timeline?

It usually takes from 5 - 10 minutes after the Microsoft Teams call ends to show up as an Activity in your Timeline, although it can take up to an hour. This is because of the way Microsoft handles call records – essentially it’s the latency between an event happening in Teams and the delivery of the change notification. You can find out more about this by referring to the ‘callRecord’ section in this Microsoft article.


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