We recommend going back and forth a day to ensure that there weren't any recall issues with the work, and if the entries are in fact showing up a day earlier or later than remembered.
If that does not resolve the issue, please email firstname.lastname@example.org with the subject "Time entries not getting picked up (Tier 3 Emergency)". Include the following information:
- User information: User's full name or email address
- Date of issue: When did this issue occur?
- Session type: Email, Word document, PDF, Excel workbook, PowerPoint presentation, Calendar event, Phone call
- Text to look for: Title of document/meeting OR the subject of an email (please redact any information we should not be seeing).
- Kind of issue: Which of the following issues was it:
- Item not tracked at all
- Item tracked but with an incorrect duration
- Item categorized to an incorrect matter even though it was filed in the DMS